Where can we implement click-to-call service?
- Call center managers: Click to Dial software permits the user to browse the website of a particular organization and then click on a link that redirects them to the call center, allowing the customer to have a conversation with a live agent rather than a recorded voice. Hence, click to call has become a must consideration for customer-focus websites or else they will move towards your competitor’s site which is offering direct contact to the company. Therefore, click to dial is the most crucial aspect to call center managers.
- Sales representative: Many firms use this technology to enable customers to ask for an immediate call from a sales representative.Click to Dial service can also be used by sales representatives in order to make outbound phone calls.
- Customer experience manager: Click-to-call enables clients to experience the same service on a desktop as they could find on a mobile device. This can be achieved by transmitting telephone calls over an IP network such as VoIP.