Want to Explore your Services With IVR System? We are here to help you out:-
IVR (Interactive Voice Response) also known as Auto attendant/receptionist, is a cloud telephony feature that enable machines to interact with humans and solve their queries on its own. Somehow, if user seems to be unsatisfied by machine attendant, call gets forward to a live agent. IVR Technology can deal with the number of calls in one go! Apart from identifying caller profile, authenticating and segmenting calls, IVR can also prioritize certain callers (high stakes) based on their status. They automatically collect call information for auditing, performance report, and further IVR enhancement.
IVR Stands for Interactive voice response which is reduce the support calls and cost of collection. IVR is a pre – recorded message which is play in when anyone call in big Organization like hospital, customer care Executive etc. It’s a technology that allows a computer to interact with human though the use of voice input via a keyword.
Till now, Interactive voice response system has never failed to manage large call volumes at lower cost! An IVR system (IVRS) accepts addition of voice telephone input and provides convenient responses in the form of voice, fax, callback, email and other contact strategy.
An organization can run an IVRS in the house either by purchasing the software and hardware required or can also go for an IVR hosting service. Through IVR, prerecorded greeting and menus become accessible to a customer by mobile keypad. Isn’t it interesting?
Nowadays, respected organizing is using this pre-recorded voice which is call IVR. After the IVR you don’t need receptionist for company there you can use IVR where it will forward Particular department where customer want to talk. Its flexible and scalable where it can seamlessly integrate with any IP PBX System.
Key feature of 3G Callnet Call Center Dialer Software- With multi-level IVR System, you can now route your customers to the right agent or department using a customizable call flow mechanism.
How IVR System Works?
IVR is software based pre-recorded voice message or menu options that customer can access through a phone keypad. IVR use the DMTF(dual-tone multi-frequency) signals as a line of communication between computer and phone. Computer use the card or teleph